Believe it or not, active listening takes years of training and experience.

Safely and effectively decluttering the mind requires the presence of a professional, skilled listener.

The psychological space created through counselling is a priceless foundation for inner peace.

Becoming a professional in active listening requires years of rigorous training and self-examination, especially in uncovering the therapist’s own unconscious assumptions.

This ongoing process is essential for being able to tune in deeply to each client’s unique, subjective experience.

The profound depth of truly “being listened to” is not accidental—it is the result of years of dedication, discipline, and investment on the part of the therapist. 

Each session typically lasts 50 minutes.

Fees may vary for adults, couples, or child sessions — please check our services or contact us directly.

Sessions will still end at the scheduled time to respect other clients.

The full session fee applies, regardless of how much time is used.

No-shows without notice are treated as late cancellations.

The full session fee will be forfeited.

Repeated no-shows may result in restrictions on future bookings.

Yes, but you must notify us at least 48 hours in advance via email or WhatsApp only.

Please check our booking calendar and propose an alternative time slot.

Changes within 48 hours will be considered cancellations, and the full session fee will be forfeited.

Paying in advance secures your reserved slot and allows us to immediately book a private counselling room, covering the cost of providing a safe, confidential, and comfortable environment while also reducing last-minute cancellations—respecting the time of both counsellors and other clients. 

Yes, we provide therapy for couples of all backgrounds.

Sessions are held with both partners present, unless otherwise arranged.

Mutual consent and commitment to the process are required for meaningful work to take place.

Yes. We work with children and teenagers, using age-appropriate approaches.

Parental/guardian consent is required before sessions begin.

While we may involve parents in parts of the process, we also respect the child’s therapeutic privacy, depending on age and case.

Yes, we offer online counselling via Google Meet..

Online sessions are available for clients who prefer remote access or live outside Singapore.

Please ensure you have a quiet, private space and a stable internet connection for your session.

Email: enquiry@mansionoflistening.com

WhatsApp: +65 8835 8123

Yes — all session content is strictly confidential.

Exceptions apply in cases of:

Risk of harm to self or others

Abuse or neglect of a minor or vulnerable person

Legal obligations (e.g., court subpoena)

Our services are available in English and Japanese.

Our sessions are not usually covered by insurance.

However, some corporate or international plans may offer partial reimbursement.

Please check with your insurer directly.

If a client is at risk of self-harm, suicide, harming others, or discloses abuse or neglect, we are legally and ethically obligated to act.

This may include breaking confidentiality to contact relevant professionals or authorities.

We will inform and support the client through this process whenever safely possible.

We do not offer 24/7 crisis support.

In case of emergency, please contact:

Samaritans of Singapore (SOS): 1767 (24-hour)

IMH Mental Health Helpline: 6389 2222 (24-hour)

Singapore Association for Mental Health: 1800-283-7019

Or proceed to the nearest emergency department.

We do not prescribe medication nor offer clinical diagnoses.

For formal assessments or psychiatric referrals, we can connect you with a licensed psychiatrist.

You have the right to:

Be treated with respect and dignity

Confidentiality (within legal and ethical limits)

Ask questions about the counselling process

Decline or discontinue therapy at any time

Provide feedback or raise concerns

To:

Attend sessions on time and regularly

Communicate honestly about your experiences and needs

Respect boundaries of the therapeutic relationship

Provide timely notice if rescheduling or cancelling

Follow through on agreed-upon strategies or referrals